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Adobe changed the way it does software licensing. UNC Charlotte switched to the new method in August 2019. The majority of our faculty and staff users have successfully switched to the new model. Some individuals may still be affected by this change and will receive software expiration notices.

  1. On November 30, 2019 the old Adobe Creative Cloud license will expire.
    Screenshot of expiration message
  2. Starting November 1, 2019 any computer still using the old license will receive this expiration message.
  3. To stop receiving these messages and continue to use the Adobe CC products:
    1. Create your Adobe login using this FAQ.
    2. Login to Adobe CC using this FAQ.
  4. If you have any questions or experience any issues when switching to the new license, please contact the IT Service Desk, 704-687-5500 or

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