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Adobe has changed the way it does it's licensing. Adobe now needs everyone to "sign-up" for a license.
These changes were implemented on August 8, 2019.

  1. Sign up for a university Adobe account before using the software - use your address not your email alias (
    1. Go to and sign-up. See this FAQ for more details.
    2. If it says you already have an account - great!
  2. Launch Adobe Acrobat DC and sign in using the "Sign in with an Enterprise ID" option.
    1. Enter your in the email address and hit Tab.
    2. You should be prompted to login using the standard UNC Charlotte single sign-on page.
    3. If it looks like you are already logged in, choose the option to use a different ID (we want to make sure you are using the university license)
  3. If you have any problems, contact the IT Service Desk, 704-687-5500 or

Don't sign up through

Don't download software through

If you see "Free Trial" you are not using a university license and should start at Step #1 of this FAQ.

Don't use an email alias when signing up for your university Adobe account.

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