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IT Support

The University's Office of OneIT Department provides limited technical support for those electing to use an IMAP client to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) does not support IMAP email clients.


A change like this can be difficult, especially at first. Please explore and use the features of Gmail exclusively for at least 30 days before considering going back to a desktop email client. Thunderbird, Outlook and Apple Mail do not offer the full search, integration and ease of use found by using a supported web browser with Google Gmail.

  1. To download and install the Google Workspace tool (formerly G Suite Sync) follow these instructions

  2. See Google's Help documentation for additional resources
  3. Troubleshooting resources are available here
  4. Information about features that aren't available in the Google Workspace tool (formerly G Suite Sync) can be found here
  5. Initial issues with using this tool may include:
    1. having to update a registry setting in order to view free/busy information for other users' calendars 
    2. first mail sync seems to be limited to 1 GB
    3. journal entries not synced

Related FAQs

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