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IT Support

The University's Office of OneIT Department provides limited technical support for those electing to use an IMAP client to retrieve Gmail.  Support includes best effort IT phone support (no ticket escalation) and the FAQs shown. Individual colleges/departments may provide additional support. The College of Liberal Arts & Sciences (CLAS) does not support IMAP email clients.

  1. Yes however OneIT recommends and supports using the Gmail web interface for every day use. 
  2. For customers who want to use an an email client, see these FAQs:
    1. How do I enable IMAP in Gmail so I can use Thunderbird, Outlook or Apple Mail email client?

    2. How do I configure Apple Mail email client in IMAP mode to work with Gmail in Yosemite?

    3. How do I configure Outlook 2013 email client in IMAP mode to work with Gmail on Windows?

    4. How do I configure Thunderbird email client in IMAP mode to work with Gmail on Windows 7?

  3. For some special needs e.g. mail merge and scanning, an IMAP email client may be necessary.


A change like this can be difficult, especially at first. Please explore and use the features of Gmail exclusively for at least 30 days before considering going back to a desktop email client. Thunderbird, Outlook and Apple Mail do not offer the full search, integration and ease of use found by using a supported web browser with Google Gmail.

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