Can't Find What You Need?

Have a Suggestion?

Browse by Category

Skip to end of metadata
Go to start of metadata

Tell Me

Mosaic computers in the William States Lee College of Engineering follow a different process. Mosaic staff upgrade Mosaic computers. 


Please see this FAQ to determine your current operating system version. In some cases you might already be running the latest version.

Windows 10 N is included in this year's upgrade.


The upgrade installation may take up to 1 hour to complete and will involve multiple reboots. The upgrade can be completed on- or off-campus. Please make sure your computer is plugged in.

  1. Log into your university computer using your NinerNET credentials

  2. Click on the Start/WindowsStart Buttonbutton in the lower left corner of your desktop

  3. Under All Programs/All Apps, locate the Microsoft Endpoint Manager folder
    Folder screenshot

  4. Open Software Center 

  5. Select Operating Systems on the left
    Operating System

  6. Locate Windows 10 20H2 - Upgrade and click the Install button
    Screenshot of 20H2 upgrade

  7. Follow the prompts until installation is complete


If you have trouble upgrading, contact the IT Service Desk, 704-687-5500 or

Related FAQs

Page viewed times